Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. They just promised free hot tubs if you bought one and it snowed on Christmas. Call us at (425) 485-6059. Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. Scotty Baker . It took another 6 weeks to get the replacement parts and those were damaged as well. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . A beautiful bathtub from Aqua Living can be the focal point of your bathroom. View Aqua Living's profile on LinkedIn, the world's largest professional community. In the end my 4,200$ hot tub will cost well over 8,000$. We look to resolve this as quickly as possible. Everytime I talk to this company I want to throw the hot tub out in the street. Still gathering info on the tub my friend got. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? I ordered it July 15th. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. Well guide you through the process. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. However, even with the best care and use, your cover will eventually need to be replaced. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! (704) 322-4204. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. Expands to Vietnam, Pinch A Penny Opens New Store in Pearland, Texas, CMAHC to Host "Vote on the Code" at the 2024 AOAP Annual Conference, A Look at the 2023 NDPA Water Safety Conference, 2023 Model Aquatic Health Code Now Available, PHTA Issues Call for Members of Standards Consensus Committee. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . They dont stand behind their warranties. With detailed information on each of the hot tubs, you will discover new features and what to look. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. I had very similar situation. LPI is a dynamic . *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We purchased an aqua living spa November 2021. This profile is powered by Birdeye. Upon receiving it home and after the installation I realized that what I purchased is not what I received. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). There was no Audio system installed. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. We apologize for the delay. ************. lpi aqua living. There have been 32 payments in the . Read our guide to get an idea of where to start when setting up your new hot tub. View David Hatley's business profile as Chief Executive Officer at LPI. Its purpose is to strengthen the They are on Craigslist in my market. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. I have been making payments. Below are must have products from our top sellers. BBB Business Profiles are subject to change at any time. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. Its already three weeks past the original estimated delivery date!! We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: Sincerely. . We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. I am unable to get the case manager to actually talk to me to resolve this. Up to $1,000 off your spa! Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. Thanks for your review Jerry. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. Thank god. As of writing this article, the Aqua Living website claims to have the following factory outlets : Been waiting 10 weeks for hot tub from this company. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. If you want a professional to help you every step of the way ask for Danielle. Well guess what it did and a lot. Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. Why on earth would you keep taking orders once your 10,000 hot tubs behind and show a 2-3 week delivery time. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. I would just like my money back so I can go purchase a hot tub cover with the metal strips built in. LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. Idaho Child Custody: The Right Evidence & Winning Your Case. A representative from the company will contact the customer, today, to discuss alternative options. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. Aqua Living currently operates 35 stores, with 110 more expected to open over the next two years. Upon delivery we found the tub was missing the glass balls, filters, and headrests that went to the hot tub. Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. (The consumer indicated he/she DID NOT accept the response from the business.). This is due to breaks in payment and paying less than the monthly minimum. He found it buried under some expanding foam. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. Every time I call back I end up on hold and nobody ever picks up the call. Catalina got bought up by LPI in the last year. What a scam. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. I have now stepped up the phone calls to every other day in the hopes of making progress. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. ), then we have the best 4 person hot tubs for you! I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. "We are thrilled to become part of the LPI family. Seating: 3 Gallons: 350 Weight: 945 lbs. Did you ever receive it?? I'm not sure who has the better job at LPI, their CEO or **** in shipping. CEO Dave Hatley. Submitting a response indicates a willingness to work with customers to make things right. Stay away from Catalina Spas!! Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) If youre someone who demands the best of everything, premium features like those are a need, not a want. **** still has not shipped this panel. The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. Several weeks went by and they never showed up. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. The decision to end our domestic dealer programs was an extremely tough one. We make sure the activities are fun and entertaining. I called customer service and was told the filters and magnets were in the mail. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! . white red blue wire black frog species; favor the bold memory alpha. You get what you pay for with these. I know now why they cheaper than other tubs. But Aqua Living and thus far the company that supplies Marty called LPI, have not supported the warranty or been responsive or professional from the start. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Since then the hot tub has not functioned properly. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? If there are only a few people you plan on inviting into your hot tub (lucky them! To The Trade. Probably due to illegal aliens working there with no leadership. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. Grow your business. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. Learn how to avoid this issue and quickly fix it if it does occur. BBB Business Profiles may not be reproduced for sales or promotional purposes. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. Your partner in design. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. Or from pretty much anywhere. There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. . Because they are built cheap. A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. We appreciate the opportunities they have provided us and trust in our hot tubs. I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired. I told them in December ill either be in a hottub or filing a case at the court house against them. This year the dealer orders were substantially more than we projected, and we ran out of capacity. "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. Im yet to get a check for what Ive paid or the financing off my credit report. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. Take a virtual tour of one of our showrooms. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. but communication is key to success. The reason for the change remains uncertain, however, the brands they market have remained the same. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. All products are proudly made in the USA. 151 customer reviews of Aqua Living Factory Outlets. There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. Sincerely, I am now paying out of pocket for repairs to my spa, even though it is under warranty. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. SOLD MAY 2, 2022. I think they are working on improving that. I submitted another warranty claim about the magnets, the stereo not working, and several of the lights not working, in addition to still not having the replacement enclosure parts. We also had issues with communications from the company for a long period of time. I know how to do the chemicals and how important that is having been a pool owner for 20 years. It came in December of 2021. Wonder what the long-term implications on quality, service/warranty is. I cannot recommend this place enough. Weve helped 100s of people find relief from their everyday pains with our spas! Our exclusive components, processes, and features will allow you to do what you deserve, relax. They are owned by Watkins Wellness. A request to expedite your components has been made. They agreed to send me a list of technicians in tennessee that might come look at it. Home; Services; New Patient Center. japanese tv app; usb foot warmer; mortal instruments show Aqua Living Factory Outlets is home of the original swim spa and the only manufacturer to offer the proprietary AnyTemp Hot and Cold Spa System. lpi aqua living. These people are crooks and are lying about there ability to make and deliver on tubs. We currently have been carrying out bucks to fill the tub. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. Get more reviews from your customers with Birdeye. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. At Catalina Spas we believe in an overall approach to health, exercise and relaxation. You were advised that the payments would be acceptable. When I followed up again. Learn how to properly clean & maintain the longevity of your spa cover. . We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. I placed an order for a hot tub cover replacement from LPI. A good hot tub cover will serve you well for quite a while. Dominate search results. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. The cover seal wasn't even touching the tub as it was shipped. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp aa rechargeable battery with charger. I ordered my hot tub from them on June 17th, I got an update today that I might have it by Dec 5th, I a dont think I will get it this year. When we hooked it up, it did not work, the pumps leaked. CEO Dave Hatley proposes internal vaccination promotion. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. International Association of Better Business Bureaus. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. 347 total complaints in the last 3 years. Its also something you want to keep for several years of enjoyment. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Click on an image below to learn more about the product. They do not stand up to their warranty! Im out 500$ , my credit is down 100 points and i have no hottub. Just wondering cause I just ordered one. They have been absolutely amazing from start to finish of my hot tub purchase and set up. Login with username, password and session length. No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. This was built, shipped to the store and then delivered to my house on 10/30/22. They have proprietary jets in them. I'm very disappointed with the quality of this spa, and even worse the level of customer service. Good Luck with that. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. We apologize for the frustration you have experienced. Compact yet powerful, How much is a swim spa? Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. Spending a few minutes in a hot tub or spa every day will change your life. There was correspondence between a representative and the customer with an offer being made. The reason for the change remains uncertain, however . Here well discuss common problems and how to address them. No return calls even after I have reached out to their office personnel numerous times. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next Within 30 minutes of their arrival, my tub was set up and they were gone. I am ready to drive this back to them. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. 8 Perimeter LED lights. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. Spa Repair & Swim Spa Maintenance. Cailley Hammel. BUYER BEWARE!!!!!!! Easy, done. The customer and salesperson have since been in communication following the holiday season and vacation. Bluetooth Waterproof Audio with built-in speakers & subwoofer - INCLUDED. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. The solution? Read about common issues that spa & hot tub owners run into and how to fix them. $ 5,199.00 $ 4,699.00. 2,550 Sq. . Our entire business has been, and continues to be, affected by the global pandemic, Hatley says. My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. Screen Printing and Embroidery for clothing and accessories, as well as Technical Screenprinting, Overlays, and Labels for industrial and commercial applications Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Visit Website. Prior to the pandemic and the agreement for the current drafting amount, the account was behind. What about my warranty and my growing costs? Finally, they admitted that the spa that I purchased did NOT have the audio system. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. This is the bomb!!!!! Learn more about what aqua therapy is and the many benefits these programs deliver. If your bathtub has jets, regular cleaning can prolong their proper functioning as well. September 6, 2021 LPi. However, within the last few months the customer service department in TN have been outstanding to work with. So, it makes sense if you ever wonder, "Will a hot tub mess up my nails?". There are, Aqua Living2023-02-07T10:43:14-05:00February 6th, 2023|Comments Off on Best Spas and Hot Tub for Back Pain. Read about the different types of hot tub insulation and the pros & cons of each. The company constantly is blaming him. I own one of these tubs. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! Paid for it in early May. After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. There is no way this company will remain in business with these types of complaints. Get the best hot tubs at the best prices! So he came out again. We told them at that time that we had called and cancel our order and received a confirmation. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. Management will be reaching out to the customer shortly to further discuss.
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