Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Patient Experience Team. Tickets cost 3 and the journey takes 5 min. We were not assured that all patients allocated to wait on the corridor were safe. Our rating of well led was requires improvement overall. (Purple), High Russells Hall Hospital 3 years ago. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Departments did not always have effective systems for identifying risks. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. Your lovely comments have been shared with the AEC team who will be delighted to receive them. We were confident that these could be achieved quickly.Key findings related to the following: Published This condition related to the provision of specialist medical in reach and support into the emergency department. Suspended ratings are being reviewed by us and will be published soon. I then come down with a pneumonia on my chest. Guest hospital is a satellite hospital which offers additional outpatient facilities. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. It is great to hear that you received excellent care and treatment in the Emergency Department. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. ADVERTISEMENT: Services or products are not endorsed by the Trust. the service is performing well and meeting our expectations. We rated it them as requires improvement because: Published We are continuing to monitor progress against these. Full blood test, chest X-ray and seen by dr for my results within 3 hours. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. we have taken enforcement action. AEC is part of the Same Day Emergency Care (SDEC). Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. We are proud to be the healthcare partner you trust to care for those you love. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Outpatient services are also provided at the Corbett and Guest hospitals. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. There are six bands within the monitoring system so this Trust had a relatively lower risk. WebFind a Physician or Specialty. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. One person said, "I have had good treatment, I couldn't ask for better. Care records were not always written and managed in a way that kept patients safe. Some people told us they would like more variety. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. the service isn't performing as well as it should and we have told the service how it must improve. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. 2654/1783). Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. We don't rate every type of service. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. All the best and take care. We are continuing to monitor progress against these. One staff member said, "I am proud to be working for this trust.". We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such I recently came into hospital on the day surgery unit for a SLNB and biopsy. 6 September 2018. Video messages to our community from our Physicians and our Staff. Visit https://www.careopinion.org.uk Weve put some small files called cookies on your device to make our site work. Allied health professionals made up the largest group of staff required for imaging services. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. AEC was well run and escalated patients that they couldnt manage. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. Russells Hall Hospital Accident and emergency I was looked after from the time I arrived until the time I left by very compassionate members of the team. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Some patients with suspected sepsis were not identified or managed appropriately. After being discharged yesterday I had spent a month in your care Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. Bus operators. We spoke with 44 people who were using the service or their relatives. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Arrangements were in place for the safe handling of medicines. Tell us what was good and what could be improved, say thanks or call for change A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. All the best and take care. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! The care I received from start to finish was exceptional. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Thank you so much to everyone that day. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. We have 11 permanent physician associates and one rotational physician associate in our department. These send information about how our site is used to a service called Google Analytics. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. The service made sure staff were competent for their roles. 3 December 2014. or call us on 0845 113 0012, Response from Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. Patient Experience Team. Who has Care Opinion told about this story? [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. 30 July 2013, We found that people received care that met their needs. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. During 19/20 there were three CQUINs for SDEC. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Almost 12% of people coming to A&E received no treatment, just advice. WebWe offer a 24 hour stroke service at Russells Hall Hospital. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. I was induced after the consultant identified a large amount of fluid around my baby. Published The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. Address We are centrally AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. 2023 Russell Medical. Following streaming or triage in emergency departments (EDs), Specialists (e.g. Our mission is simple: Being the best because, we care. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Staff cared for patients with compassion however, patient dignity was sometimes compromised. What's the least amount of exercise we can get away with? Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. Between October and December 2010, 507 surveys had been completed. Also thank you to the lovely staff of russells hall A&E. It is great to hear that you received excellent care and treatment in AMU and Ward A2. We saw much support for the trust, both from the public and from the local health economy. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. I wouldnt hesitate to re commended Russells Hall to give birth in. Even the food was great! The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. We spoke with 22 members of staff of various roles and grades. Only a small proportion relates to the emergency department itself. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. We will publish a report when our review is complete. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. I'm OK with analytics cookies. Let's make care better together. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. I visited out of hours yesterday after phoning 111 and being advised to.