Work programme gives an insight into life as an Openreach engineer on The phone stopped working, and our broadband was down for about three hours but then came. Complex Engineering Reception and Triage. 1. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. 30-03-2021 BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. If the engineer is already working on the fault, then you won't be able to change the appointment. Hey,@zoni23welcome back to the community. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Working from home no service passing the buck. Engineer installation | BT Help CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. What are the time slots for Openreach engineer appointments? Faulty equipment like a telephone or router not covered by a maintenance contract. - Providing support for Service and Commercial inventory. 10 reasons to work for BT Openreach - VERCIDA There's more to Openreach than meets the eye. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Some advice for working as a Civil Engineer with Openreach Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. This cookie is set by GDPR Cookie Consent plugin. Work programme gives an insight into life as an Openreach engineer. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Ask questions and share tips with other people 24 hours a day. Depending on the provider and package you choose, you might be able to avoid paying for line installation. Well remotely activate a port on the ONT. Those striking are largely Openreach engineers and call centre workers. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Do openreach/ BT engineers work 24/7 - thinkbroadband Interview. You were left wondering if this was just a temporary fix. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. 12h52. Ex open reach engineer here, up until 5ish years ago. But it changed its tune when the Observer got involved. I'm wondering will there be engineers working on a saturday? I could not recommend working for BT Openreach at all. What tips or advice would you give to others applying to BT? At conservative gathering, Trump is still the favourite. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. If the work is complex, Openreach will take longer to do all the external work. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life Do I have to pay for this visit? He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Was the First Engineer who the complaint was about actually a Qube Engineer? Starting salary is poor, but you'll reach the higher rate after 3 years. Well arrange a convenient appointment when both you and the engineer are available. The union was . 01-04-2021 BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Amount of compensation. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Asked 22 May 2022 The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . This cookie is set by GDPR Cookie Consent plugin. Ask questions and share tips with other people 24 hours a day. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Instal a new Telephone Extension Socket @bt_uk. Well let you know how quickly you could be up and running when you order fibre broadband. Read about our approach to external linking. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. 0 Ratings Ibz The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Skype involved a presentation, then a capability and suitability assessment. The ISP said it can take up to 72 hours. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. 30-03-2021 The application process - Apprentices - Early careers - BT Hence, the addition of working experience gained from Openreach can truly be like a milestone . Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. They showed their strength but on Monday they will show their generosity. Openreach Trainee Engineer Reviews | Glassdoor He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). 2. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Openreach creating 5,300 new jobs to speed fibre rollout This is how life was back then. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Man found dead after Abergwyngregyn river search named - BBC News If you currently work for the BT Group please apply directly through the Internal jobs board. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. CDM Expert - Asset & Inventory Management - BT - LinkedIn However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Within 10 working days, Openreach will have completed their survey. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Contact BT | Call us or chat online | BT Help If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Response was given fairly soon after initial slection. and. Please enter at least 3 characters to search. BT argued that you still received a partial service. BT won't send no one out because @SkyHelpTeam are my provider. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 If you aren't available, someone over 18 will need to be around. We also use third-party cookies that help us analyze and understand how you use this website. Openreach to hire 5,000 engineers to bolster broadband rollout | BT Working Hours at Openreach | Indeed.com Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Members of the Communication Workers Union (CWU), including call centre. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Openreach Civil Engineer Interview Questions | Glassdoor Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. They will try and get you . Log intoorder trackerusing your BT ID or order reference and postcode. Openreach field engineer at BT Review | RateMyApprenticeship An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? on We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Openreach UK Rebranding All its Logos and Engineering Vans The BBC is not responsible for the content of external sites. A specific time cannot be given and access must be available for the entire slot. Necessary cookies are absolutely essential for the website to function properly. More strikes are planned in the coming weeks in the rail dispute. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Well send you a confirmation email with your appointment date and time slot. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. They will discuss this with you before starting any work. These cookies track visitors across websites and collect information to provide customized ads. Openreach will then be in touch to arrange when they can complete the work at your premises. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. It was reported a yesterday (I think). View Vacancy : Openreach Trainee Engineer (BT) - Planit Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Training is rushed, clothing is poor and supervisory support is weak. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Engineers from Openreach managed to cut our telephone line while they were working on our road. 2023 BBC. business and public sector, Media Working at Openreach: Employee Reviews | Indeed.com Engineers from Openreach cut the telephone line while working in the street. Depending on the type of fault and the stage we're at in repairing it, you can do this online. These cookies will be stored in your browser only with your consent. Civil Engineer Jobs | Openreach Fibre Engineer - jobs.bt.com @bt_uk. The fault is due to theft, loss or removal of equipment. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Very rarely. For Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Myself and my team cover the whole of the UK. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The fault isnt due to fair wear and tear. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. All in a day's work | 17 comments on LinkedIn This has been a nice experience and I wish the best to Arran in finding work.. But you will have heard of BT, BT Broadband and BT Infinity . Read about our approach to external linking. Job Responsibilities: Undertake poling when required Work on Delayed repair following loss of service. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Can Nigeria's election result be overturned? 30-03-2021 Well send you a text with your engineers name and mobile number. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. as per usual ,engineers working across the road and our broadband goes down. Graduates & Apprentices - Early careers - Careers | BT Plc BT SFI2 Engineer Visits - activereach Ltd. 15h06. The difference between the engineers was night and day. However, you may visit "Cookie Settings" to provide a controlled consent. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). This is a very common mistake made worse by the press. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . Your salary I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Theres no charge for most engineer visits. It could be Sky's Openreach account number, for the details that ISPs have given them. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Then just follow our step-by-step guide to install your broadband yourself. Mar 2018 - Present5 years 1 month. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. BT on Twitter: "@richthestag I've checked with Openreach and they've Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 ", http://www.speedtest.net/my-result/3167201384. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Suggest you contact openreach as this is BT Retail /Consumer forum. That's usually four or five days a week between Monday and Sunday. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. You can view these money saving ideas by clicking HERE. A company that was engineering-led is now run by business(wo)men with the resulting chaos. The live chat person wasn't at all helpful and actually closed the chat without resolution. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. By clicking Accept All, you consent to the use of ALL the cookies. So we have a line that works upstairs but he has broken the one we want downstairs. . Accept cookies to experience the full functionality of this page. on Work experience gained by working for Openreach is truly respected in its particular field by other firms. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. 26/04/2017. Is Openreach a Good Company to Work For? - How I Got The Job I'm wondering will there be engineers working on a saturday? Log into order tracker using your BT ID or order reference and postcode. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Openreach, which controls most of the UK's. Thank You). We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". the home, For Noisy faults often dont show up on a line test result. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. BT. Sustainability, Northern Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. . The ISP said it can take up to 72 hours. Need to change your appointment? Do openreach/ BT engineers work 24/7 ? VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. BT Openreach SFI2 Engineer Visits. But heres a quick guide to the different installation terms we use, and the average timescales. If a charge is likely, well let you know. Caught between BT and Openreach over our cut telephone line Thing is there is a lot of stuff under footways so you can't go mad. Darlington, United Kingdom. If the work is not complex, they'll carry out all the external work required. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'.