Submitting a response indicates a willingness to work with customers to make things right. Diesel and gas-powered chassis options. All good. bunk bed. Save. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. All Advertised Prices Expire daily at Midnight. We had one of our **************** Representatives reach out, the below follow up was provided. Apparently, they couldn't come to an agreement with ****. Step inside and find a 68" jackknife sofa to the right of the entry door. Inventory shown may be only a partial listing of the entire inventory. Make Offer. drivers window was installed bad. Want to request a quote on this unit? New 2023 Thor Motor Coach Four Winds 31WV Motor Home Class C On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. Is An RV Renovation Project Right For You? . The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! Thanks for the replies. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. We have a 2017 Thor motor home with a radio installed backup There's a reason why so many choose Thor Motor Coach. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. They said they would me someone to service the vehicle. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Need advise, had a shop replace house battery and repair inverter. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". Begin with this one! JavaScript is disabled. Not just one but every single seat in . Speaker Location(s) Interior / Exterior. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! Both radios are powered from a 15 amp fuse located in the power center under the bed. Pantry. When I tried to bring it back in, it came in a few inches and then stopped. Complaint Type: Problems with Product/Service. . As the smallest motorhome option, camper vans are welcome virtually everywhere. We bought it new in 2018. 1 swinging tv screen. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. Most of the issues listed on pdf ************************************************************** 2021. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. 2003 Jazz Toy hauler 5k obo Needs work. The A.C.E. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Wheel sensors for air pressure not working. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. From researching this seems to be a problem with a lot of Thor coaches from that year. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? Brand: Thor Motor Coach. Message. This price is only valid for 24 hours from. They have it completely gutted to repair it. 2019. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. As I have stated countless times. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. This is Thors final offer as it has been stated multiple times. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Then click on the manual name to download. Wondering if the converter is shot. Solar panals not bolted properly to roof.Propane sensor faulty. The only bid that ******* has accepted is the one of $1,000.00 from *********************. VIN #*****************. 1. Thor Motor Coach's stands behind it's previous response, copied below. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. What have you tried so far? Which we received no assistance. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. Number Of Discs. Then I tried the GFI in my 29m bathroom. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . Planning pet-friendly trips can be ruff when you don't know what to pack! 15 amp. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. Use a pen or paper clip. Use/store switch in use mode? Rates and amount financed are determined by credit history. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. I can only speak to the radio wiring in my coach. changed the RV world when it first hit the streets in 2011. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! Class Cs with the beloved luxuries of Mercedes-Benz. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. 5 seatbelts. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Have driven unit less then 250 miles since purchase. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. *All RV prices exclude tax, title, registration and fees, including documentary service fees. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. Plus tax, title and license. Nobody will build them better. I have hundreds of emails relating to our continued attempts to get these issues resolved. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. I am rejecting this response because:This is the same response I received earlier. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. You must log in or register to reply here. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. Does not include Hitch work or accessories. Across from the sofa is a booth dinette. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. This coach is over 6 years old. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. We have a 2017 Thor motor home with a radio installed backup camera. From the time we purchased the coach we have only driven a total of ***** miles. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. WHY are the flooring issues causing such concern on behalf of Thor? Satellite. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. We are tired and have had enough. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Anyone know exactly where the fuse may . It may not display this or other websites correctly. New 2023 Thor Motor Coach Outlaw 38KB Motor Home Class A Any price listed excludes sales tax, registration tags, and delivery fees. The customer service ************ spoke ith customer service reps who have no customer service at all. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! 3. 2003 Thor Motor Coach Jazz - RVs & Campers - Facebook After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Do you need a one-stop shop for all things RV-related? Call 248-662-9910 or fill out the contact form to learn more. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? 2022 Thor Hurricane 35M. One is in the coach fuse panel and is marked. Stock Number This is NOT a new claim. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. can discuss the resolution. She is also equipped with . Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. Contact Us. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. We pay our bill every month We were told to take to ********* ** or *********. The keep-alive lead isn't switched at all. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. If you wish to set up a factory service appointment to discount you the $2000, please call ************. All standard features and specifications are subject to change. Check whether the batteries are charged enough. 2020 Thor Motor Coach Four Winds 22E for sale - Salem, NH Your luxury Mercedes Sprinter motorhomes. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. 15,0000miles Specs: Ford E350 . Thor Motorcoach Logo linking to Home Page. in fuel costs), then **** will kindly deduct the $2,000. He moved to a new position. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. purchased in July 2022. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. See dealer for details. RVers Ask: What's The Best Way To Sell An RV? Your actual payments may vary. Description. ************************* said that they would pay ******* ***** 26hrs for their labor. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #.