So youll always receive the lowest price available. What is the return policy for Zara? All returns must be made within thirty days of the original purchase date. 2- To return your original item, please consult the FREE OF CHARGE options in the section labeled RETURNS. This is your sales receipt. These are the options for returning your merchandise: Zara Store Pick up point The ZARA return policy is straightforward: Customers have 30 days to return an item from the purchase date to a store. You can choose to exchange your purchase or a refund. Consumers would be better off simply returning their online purchases, considering the cost of returning an in-store purchase is $10 and the cost of returning an online purchase is $3.95. This means that Zara does not have a standard holiday return policy. Drop off the item at a shipping location for it to be shipped to Zara. See Also: Zara Return Policy. It is customary to exchange and return items within 30 days of purchase. However, there are some exceptions in a few categories that can make it difficult for the customers to understand the return policy. If you do not have a Zara account, you can still request a return by using the returns link on your order confirmation email. Then, you need to send back the items within 14 days of your request; otherwise, theyll charge you for the return shipping. Also, the store will let you return in-season and sale items with the original receipt, unused, and with its tags within 30 days. No Zara does not offer price matching to their customers but rather aim to keep their pricing competitive. Required fields are marked *. If you take swimwear back after this return window, your request can be rejected. It takes up to 14 business days for ZARA to process a return online. How to return If you want to return an item purchased on Zara.com, you have 30 days from the shipping confirmation date of your order to do so free of charge. According to Interbrand, ZARA was ranked 45th among global brands in 2021. Unless you purchased an item with an extended return window, Zara does not accept returns after 30 days. For example $2.98. So now Im out over $100 dollars and 2 pairs of jeans she CANT wear. Underwear: Underwear CANNOT be exchanged or returned. Certain products, such as undergarments and personalized items, cannot be returned. 19 Restaurants That Accept PayPal (Delivery & Fast Food), What ATMs Let You Withdraw $5, $1, $50, and $100 Near Me: 2023 Guide. After Purchase? Unfortunately, online return is not an option for items purchased at regular in-store locations. Fashion giant Zara has become the latest retailer to charge shoppers who return items bought online. 6. Returns or exchanges must be made within 30 days of the shipping confirmation email, whilst Zara.com reserves the right to reject returns that are sent outside of the return period limit, or items which are not in the same condition in . If you havent received your item yet, keep your receipts because Zara will not accept returns without them. If you dont have a Zara account, you can still make a return by using the returns link in your order confirmation email. One of the best places to find fashionable clothing at an affordable price is zara.com. Either way, trying to return an in-store purchase is going to be on a case-by-case basis, outside of the official store policy. The full amount of what you paid for the product will be refunded to you in the form of the tender with which you originally paid. Can I return something to Zara without a receipt? To get a better idea of which retailers are delivering and which are falling short, we would like you to tell us about your experiences of the same shops. You can return most items you purchase at Zara in new or like-new condition within 30 days of your in-store purchase or the shipment date of your online purchase. The customer service number of Zara is 1-855 635 9272 from Monday to Friday from 8.30 am to 7.30 pm (EST) and Saturday from 10:00 am to 4:00 pm (EST). Thanks for An alternative way to save money at ZARA is to buy a discounted gift card. Because the paper receipt is required for all returns at Zara, youll be refunded the amount of the item to the original payment method. You can also visit other similar return policies like TJ Maxx Return Policyand Kohls Return Policy. Just return the item and youre done. We expect to receive returns or exchanges within 30 days of receiving the shipment confirmation email. Please follow these steps if you want to return an order from Zara.com. Most items must be returned within 30 days of purchase for a full refund. In order to exchange or return an item purchased from any of our stores, you must present the paper sales receipt. Zara does not accept returns on sale items, but will offer an exchange or store credit. Items originally purchased with a ZARA gift card will be refunded to a gift card. Just follow the instructions and youll be good to go. Print up a shipping label. Check Out Where and How To Use Your EBT Card. The brand has a 30-day exchange policy and the items must be in perfect condition, meaning they still have all their labels. I hope that this detailed guide on Zaras return and exchange policy has given you insight into what mistakes to avoid. There are a few exceptions to this policy- sale items and items purchased with a discount code are final sale and cannot be returned. This problem can be easily avoided if you knew which products to return and what considerations to have. It is always a good idea to read the stores return policy before purchasing. However, for in-store items, you may be able to convince local management to accept a return after 30 days but that would be on a case-by-case basis. Im NOT happy, DO BETTER ZARA! What is Zara's return policy? But, Zara has the same return policy year long. After which Zara will rarely accept your return. I have been trying for last 2 weeks to get the return label and after repeated calls to customer service I still can not get the label.. Items from Zara Home are not eligible for exchange. Can I return store-bought products online? Yes, you can return Zara sale items up to 30 days from the date of purchase. Exchanges and returns How to return You have 30 days from the shipping date of your order to return your purchase from Zara.com. You can use the methods provided to obtain free Zara returns. Also, the ZARA exchange policy for in-season items lets you only exchange for a different color or size. Here is how Zara covid-19 responses took care of in the stores. Once the form is received, a return confirmation will be emailed to the customer. We would also recommend you to keep your receipt ready and package in its original condition.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-4','ezslot_2',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-4','ezslot_3',102,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0_1'); .medrectangle-4-multi-102{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. In addition to undergarments and other clothing that cannot be exchanged for hygienic purposes, some items cant be returned for other reasons. Save my name, email, and website in this browser for the next time I comment. You can use your own packaging if you have lost the original one. However, sometimes you purchase something that doesnt meet your expectations or return it because you change your mind. To exchange or return an item purchased from any of our stores, you must present the paper sales receipt . In-store returns in the United States are subject to a $10 fee, whether they are for online or in-store purchases. 2- To return your original item, please consult the FREE OF CHARGE options in the section labeled RETURNS. The return process for items purchased at IPOD stores is virtually the same as described above, but there are some subtle differences. According to Zaras Return Policy, the returned item must be in perfect condition, and still in its original packaging. You never know if youll be able to find what you want, or if the items you do find will fit. A store purchase can only be returned to another retail store. If an item is defective, Zara will offer a refund. The ZARA return policy will not give a full refund after 30 days. The three most common methods of returning Zara products are in-store pickup, home pickup, and mail pickup. Under Zara's regular return policy, you have 30 days from the date of purchase to exchange or return items. These are the options for returning your merchandise: Zara Store Drop Point Zara does not have a standard holiday return policy. If you attempt to return an item after the 14-day window without a valid reason, Zara will likely not accept your return. At the same time, you must know all the eligibility criteria for Zara returns/exchanges because every policy has some exceptions. Yes, you can return Zara sale items up to 30 days from the date of purchase. Bring the unopened item to the store along with your receipt for a full refund. However, all items on ZARA online and the retail stores have the same prices. Zara. You can use your Zara app or website to order online and receive free returns. This goes for items bought in stores and online, but if you're buying in-store I definitely recommend trying the items on first while you're there to avoid needing to go back. Zara does not accept returns on sale items, but will offer an exchange or store credit. The zara returns policy states "Notwithstanding this . How Does the Zara Holiday Return Policy Compare to the Regular Return Policy? The form must be completed and submitted within 14 days of the order being placed. Does Walgreens Take EBT? If you lost the gift card, and are making a return in-store, Zara will give you a Credit Voucher instead of another gift card. The reason for this difference is that IPOD purchases are shipped to you, just like a regular online purchase. Make sure that the items are returned or exchanged within the 30 days time frame set out in the companys return policy. If you have made your purchase via IPOD in one of our stores, see exchange information in the IPOD section. After that, it will take a few extra business days for Zara to process your return and approve the refund. Certain items are restricted, which is the case at most stores, but those you can return must be in brand-new condition and it's best if you have the tag . From the Zara website, here are the steps for an online exchange: 1- Access your order and select the item you wish to return and the size you would like to exchange it for. Your email address will not be published. Some products can be returned but have specific rules. Otherwise, online orders placed from 2 June 2020. Go online to Zara and go to your orders. Zara provides a return method for both kinds of users. If you really want to stay in the loop, you should sign-up for their newsletter. You will be charged the refunded amount in addition to the refund fee. When it is safe for them to reopen their stores, they will analyze the environment to determine the time frame. Unused, unopened, and in their original packaging. In how many days can we return the product? Your email address will not be published. The Zara return policy might seem confusing at first, but it's not that difficult once you understand you have 30 days from the shipping date or date of purchase to return most items. The following are examples of return policies for brick-and-mortar stores, posted to the retailers' websites: See Also: Best 15 Slack Bots for Small Business Users. The ZARA return policy online, and in-store are very similar. Here are the things the ZARA return policy wont take back in-store and online: No, ZARA does not need original packaging for online and in-store returns. Here are the specifics about other exceptions to be aware of: If you have any other questions about items that have special requirements regarding a return, its best to talk to customer support. The items should have all tickets attached and be in perfect condition. The social distance between customers is maintained. Zara calls them drop points on their website but they just mean your local post office. You dont have to return it to an IPOD store specifically. Here are the steps to return ZARA items online for free: Ensure the return package is properly sealed so the items dont get lost during shipping. An example of data being processed may be a unique identifier stored in a cookie. Can I return an item to Zara without a receipt. Does Trader Joes Take EBT? Here is a quick breakdown of the ZARA holiday return policy: No, the ZARA does not accept returns without an original tag with the item. Select the 'Free of Charge' category in Returns. ZARA will accept the item if the surrounding packaging has not been opened. Take the receipt along with you to make your return successful. The ZARA in-store return policy allows you to return or exchange items within 30 days. Shop Now. The ZARA online return policy is straightforward as long as the items are properly sealed to avoid getting lost. Zara has a strong customer base and they are always looking to give you a friendly shopping experience. Zara store is highly worried about their employees and customers. 4- If the deadline has passed and they have NOT received the original items, the value of the 2nd delivery will be charged to the same payment method as the original. If you are not satisfied with your purchase, you are not entitled to a refund, unless the product is in original packaging or in pristine condition. Latest trends in clothing for women, men & kids at ZARA online. Fragrances: Can only be returned in their original sealed packaging. To return it to a store you can use the same process mentioned above. If you cant wait, you can also check out Zaras Special Prices section. To request an exchange or return an item, go to Zara.com, then My Account > Orders > Returns, and click the exchange or return button. If you havent received your item or if it isnt exactly what you expected, please contact our customer service team at +34 952 422 611 or via our online contact form. You can then follow the return policy and exchange your order for the same order but different size or color. Either bad staff or bad systems. Extended returns will tack extra days on top of these 30 days to return the item. Women undergarments can be exchanged if they are sealed and are in their original packaging. You can now return to Zara's shopping cart and paste your successfully used discount code there. Only in case you purchase products of ZARA HOME through the ZARA Platform, We will disclose the necessary Personal Data to ITX USA LLC (the company currently operating in USA the sale of ZARA HOME) for the development, performance and execution of the purchase. Its enough to give any shopper a headache. Even if you shop during the holiday season, this regular return policy is what you will need to know in the case that Zara does not offer a holiday policy or benefits that year. How To Return ZARA Items Online for Free? If you want to return in-store merchandise, they ask that you return all original packaging and tags (if they exist). Remember you only have 30 days to make your return. Because of the Corona virus pandemic, all Zara locations were closed. Most notably, Black Friday purchases had an additional 22 days for return on top of the standard return policy. It is important to note that only items bought online will be returned through shipping. You can also present it via your ZARA QR (only available for returns). Because we need to follow the social distancing protocol, it is critical that the stores close so that people do not come into contact with one another. Zaras official policy is that no, you cannot return items purchased at Zara outside of the 30-day window. We and our partners use cookies to Store and/or access information on a device. Additionally, tags help to keep track of inventory and help to ensure that items are properly sized and priced. The store-bought items can be returned within 30 days from store opening. If you want to be refunded in cash, you can request it directly from one of our locations. If you purchased an item using your Zara account, you can use the QR code instead of the paper receipt as proof of purchase. Whether you bought online or made a purchase in their store, they make the return process a breeze. This means if you paid for your postage, it will cost you 5.90 altogether for a wasted order. As you may or may not know, Zara now charge for returns so it's also a good idea to try before you buy in-store. In the case of Zara home products, you should be careful of the original packaging. Once you are aware of the Zara return policy after 30 days, you should proceed with the return process. I tend to be a bit hasty with my purchasing when it comes to sale season. Of course, dealing with a manager and dealing with online returns are two different things. If you use an outside method of return, they will not be held liable for shipping costs or package loss. Make sure you don't go beyond the 30 days because your return item will disappear from the Zara website then. Items can be returned to Zara if they are undamaged and have the original packaging and proof. Plus offer advice on organization, career, travel, health, home, and life. Sale shopping is always a bit of a gamble. If you have any questions about the items or find something wrong, please contact customer service. Make sure to bring your receipt with you to a Zara Store that is within the same department as where the item will be delivered. When we receive an Order Confirmation email, we may need to reject your order on special grounds. Few customers are attended at a single time to maintain distance. The postal address of the Return the original items purchased within 14 days after requesting a return or exchange. Fashion giant Zara has become the latest retailer to charge shoppers who return items bought online. In the case of online purchases, the 30 days return period starts from the shipping day. The return is applicable on all items at Zara with a few exceptions that have been mentioned below. If youre unfamiliar with Zara, there are only 98 stores throughout the continental United States with the vast majority located in California. When using their return methods, Zara.com charges no fee when exchanging or returning merchandise. Your email address will not be published. All purchased details or the sale receipt and the product should be in its original state with the following tags.