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We do allow walk-up day-of guests to purchase tickets if space allows. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. There is a 50 cent surcharge per trip for paper tickets. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Everything you need to know when you travel with Clipper! Loading Value and Automatic reloading. The tag will not register if you place your device or card too low or high on the screen. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. When I tag my card, what do the beeps and lights mean? You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. The terminal is located on Alaskan Way at Pier 69. Both discount and regular Clipper cards can be ordered and managed online. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. In addition, we offer a full range of beverages options, including locally-distilled spirits. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Your mobile wallet will display purchase options for your selected Clipper card. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Some purchasing limits applyas outlined on our sales page. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. It still says my trip is in progress, any way to cancel this? Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. 4 yr. ago. You can order a card and value online but note we can only mail cards to domestic addresses. A: You made me laugh, thanks! However, there are 3 Clipper vendors at SFO. Use the same ticket when you exit. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Your session is about to expire due to inactivity. What if Im having trouble using my Clipper card at a bike share station? Funds are immediately available when added using a vending machine at BART. Privacy Policy. Registered cardholders can report lost, stolen or damaged cards and request replacements. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. This page includes debit cards and refunds. Email: FanAssist@Clippers.com. What happens if my transit benefit order will exceed the $300 cash balance limit? Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Children from countries other than the US or Canada will require a passport and possibly a Visa. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. This page includes How RTC cards work, accessible information, and using Clipper equipment. Make sure you always have a current email address on file. Why not? Be sure to review the paper ticket fare chart at the station. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Limited-use tickets are not available on phones. We will send an email to confirm that you have updated information in your account. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Try tagging your card again. All FRS Clipper employees and crew are fully vaccinated against COVID-19. Please enter the ages for all children 18 and under. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. So if your primary funding source is declined, your order will be charged to your backup card. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. There is a $5 fee for this service. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Getting Started. So if your primary funding source is declined, your order will be charged to your backup card. The correct fare will be automatically deducted. Hotel Package: Non-refundable within 4 days of travel date. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. This means we couldnt process your payment for automatic reloading. Can I get a card at an airport? The outside viewing deck does not have reserved seating. See the. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. You can also carry on one small piece of luggage and one personal item. #16 of 92 Boat Tours & Water Sports in Seattle. Select "Transit card" and "Add Clipper card". Final boarding is 15 minutes before the scheduled departure time. A couple of things have to happen before you can use the value. This page includes Using Clipper on specific agencies. Picking up your value means loading the value on your card after youve placed an online or phone order. How long do I have to pick up the value before it expires? Am I reloading this wrong online? Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. 877.878.8883. Roadshow. Within each class, there are upgrade sections as well. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Please check out this 2022 guide to Seattle whale watching. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. To order a Clipper card, visit Get Card. This happens automatically, with no disruption in your ability to use Clipper. However, you will need to register your card as part of the process, if you havent already done so. The Victoria Clipper V vessel is a passenger-only ferry. You will need to use this new email address the next time you log in to your Clipper account. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. I set up Auto-Reload, but its not showing up in my online account. Q&A: Highway 101 express lanes opened Friday. You can use Clipper cards on all Bay Area transit agencies. Opens in new window. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Choose an Option to Begin Planning Your Trip. If the condition evaluates to false (.F. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Thank you! No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. At your request, we can mail you a new card with your balance restored, typically within 2 business days. You will need to tag your card to a card reader or ticket machine to activate it. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Check Clipper News for holiday or modified hours. This is separate from confirmation of payment. In person at the AC Transit Customer Service Center. Learn more on our luggage policy. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Purchase at various retail locations , including BART and Walgreens. Boarding starts 1 hour before your boat is scheduled to leave. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. When does the new 31-day pass become active? Your session is about to expire due to inactivity. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Why wasnt I notified this would happen? I set up Auto-Reload, but its not showing up in my online account. We notify customers 30 and 60 days before the expiration date of their payment card on file. As others have said, it's RFID interference with other cards that's likely the problem. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. We offer a variety of discounts as outlined here. Please plan accordingly and allow sufficient time. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Phone. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. This page includes Proof of eligibility, Eligibility change, and Balance transfers. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. What Clipper services are available during the COVID-19 outbreak? Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep The correct fare will be automatically deducted and tickets with remaining value will be returned. No. We will automatically send a declined payment notice to the email address in your Clipper account. Key Clipper information translated to Spanish. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. For more information, please see our 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. I have loaded a lot of money on a clipper card through the website months ago. We strongly encourage customers to take advantage of the time to unplug from technology! When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. Choose to stay logged in or to log out. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. Comfort VIP Best of the best seats in Comfort Class! The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. This is just another barrier to transit: an opaque payment system. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. BART. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. After we collect payment, we will send you an email confirming this. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. See full menu. Muni offers several ways to pay your fare. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Report a lost, stolen, damaged or defective card and discuss replacement options. If you want to change your class of seating, you will need to reach out to our Reservations team. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Our departure times between Seattle and Victoria vary seasonally. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Clipper automatically checks for a valid pass. Clipper card pending passes cash value. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. This site is protected by Google's invisible reCAPTCHA. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Muni Fares & Passes. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on).