lucy in the sky customer service number lucy in the sky customer service number

Thanks for your feedback. Free Shipping Worldwide, over US$50. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Remember, you can do most things online at Sky.com. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Saved jobs We're having delays in our customer service trying to get to each email, we would love to assist you with your order. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But Sarah S got my exchange going and it will make it in time! We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. The cost of foreign products and services may fluctuate. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Please let us know if we can help any further. We're sorry to hear that you had issues with your orders. I was SHOCKED as the price of this dress after I received it. | Read 5,961-5,980 Reviews out of 6,594 Products used:I ordered a dress that NEVER was shipped. Thanks for your feedback. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Published by 9138-4529 Quebec Inc. on 2022-08-31. We do not provide information to these agencies or companies for marketing or commercial purposes. As soon as you place the order, it is processing on our end. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. I had an issue with my dress being see through and needed a replacement soon for an event. Hi KM, Share. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. . -Kate. i ordered 2 dresses october 2 and need them for october 11. thanks! It is an eligible payment method for all U.S orders over $35. Please email us at resolution@lucyinthesky.email so we can look into this for you. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. Here are 8 tips for writing great reviews. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Key Employees of Lucy In The SKY. Good Luck! I was so disappointed in the quality. For my troubles, I've been offered a $25 store credit. This is the one Sky contact number constantly referred to as being dedicated to customer service. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. Cassandra M. went beyond. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. It was nothing like the picture. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. I had talked to 2 other reps there and they did not help AT ALL! This company responds to reviews on average within 5 days. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? I wear a size 12, and the size 12 they shipped me barely fit over one leg. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Please emails us at resolution@lucyinthesky.email so we can better assist you. -Kate. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? You may store, print and display the content supplied solely for your own personal use. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. allows you to receive photos from your camera directly to your smartphone or. -Kate. They just keep everyone's money, don't send anything. Tip for consumers:Absolutely no refunds unless it arrived damaged. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. lucy in the sky. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. -Kate. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. HELP & SUPPORT. Customer service is awful. Anyone can write a Trustpilot review. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Yet Lucy in the Sky refuses to give a refund. Our regular return policy applies to all orders made through AfterPay. This has been quite frustrating. - Kate, Hi Paula! It said delivery between 9/30 and 10/12. Most dresses are see through material with zippers stuck. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Really horrible place. This is the only time I ever have ordered something online when the seller would only give store credit. For international orders, any taxes or customs fees are the responsibility of the recipient. All orders ship out of Los Angeles, we design all of our styles in-house. Message KYLA via the following: Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. 0818 719 819. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Hi Matilde, Shipping is free over US$75 and US$6.90 for orders under US$75. Help and support; Contact BT; Back. Call costs from other providers will vary. We're so sorry to hear about the order. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Hi Bethany, -Kate, Lucy in the Sky is an absolutely horrible company. Order took over 2-4 weeks to be delivered. Check out what 6,964 people have written so far, and share your own experience. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . We're so sorry to hear that there was an issue with your order. Once a order has been shipped this cannot be canceled. Hi Kim, We do try and post a disclaimer that this does happen with sequin styles. Hi Carol, Thanks for your feedback. Now my daughter has no dress for homecoming and we are scrambling. Don't waste your time here! Contacts: Adam Russell Adam.Russell@FHFA.gov Horrible customer service. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Please email us at resolution@lucyinthesky.email if anything else. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). -Kate. I HAVE MY TRACKING NUMBER. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. They said I would be receiving updates and a tracking number. Her mom (Gene's mother's sister) has moved to France. . It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. If you need your dress for a specific date you might want to find a different one. You can email us at resolution@lucyinthesky.email so we can further assist you. We have no idea when the dress will arrive or if it will arrive on time. I have emailed them three times and tried to do the virtual chat but it never works. DO NOT BUY FROM THEM. You must not misuse this Website. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. I've lost $120 to Lucy In the Sky and received nothing. You can email us at resolution@lucyinthesky.email for any further assistance. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Free Returns for United States Customers. These companies are a dime a dozen, you can 100% find another that actually values customer service. Hi Hailey, Thanks for your feedback. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). The company helped issue credit for this matter to purchase a new item as soon as possible. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Lucy Harley-McKeown; Jessica Clark; . The first time it was cancelled altogether. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. So glad we were able to help! Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. We're sorry to hear that you had issues with your order. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. If you need specific product measurements or have further questions, please email us at. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. This site promises to ship an item by a certain date. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. They have such cute styles, but the clothing quality is so bad. -Kate. Shop Lucy in the Sky Phone Email. Please note that business days do not include weekends or public holidays. Thanks for your feedback. We'd love to make sure we make this right and find a resolution. We want to make sure this is refunded immediately. Hi Veena, Thanks for your feedback. Be careful of ordering something for a particular occasion. These numbers are generally staffed between the hours of 7 am to 11 pm every day. I will definitely order from this website again. Incredibly scammy and misleading. Our privacy policy, which sets out how we will use your information. I ordered my daughter's homecoming dress on 9/20. I ordered a dress on 9/18. Tip for consumers:Pay attention to shipping times. You can email us at resolution@lucyinthesky.email! You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, Really bad. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. My advice to anyone. If anything else you can email us at resolution@lucyinthesky.email-Kate. Caveat emptor. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. How did we do? Merry was very friendly, professional and helpful. O2 do tend to change them occasionally if they become oversubscribed. You can email us at resolution@lucyinthesky.email! Order from a different boutique. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Mar 16, 22 (Updated: Sep 23, 22) Thanks for your feedback. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Do not purchase from Lucy in the Sky. Unfortunately, we are not selling our styles to other retailers at this time. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Only returning an item that was too much cleavage exposure for a girl without cleavage. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. there is a dress i like but it is all out of stock. Hi there. Yes. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? I use the chat feature and they told me that the dresses would arrive within the next three weeks. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. LUCY IN THE SKY Help Centre. Depending at which stage your order is at, we may be able to adjust it accordingly. Im very disappointed. i am from spain. I used the chat feature again in January to try to figure out where my two other dresses were. Products used:None package arrived too late. We want to make sure that this refund goes through immediately. These linked sites have separate and independent privacy policies. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Companies can ask for reviews via automatic invitations. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Terrible return policy. All orders are subject to availability and confirmation of the order price. You can only email and live chat with them. -Kate. How useful is that if the items never come? Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Haiker Rojas. What a terrible return policy for a online store. Check out what 6,864 people have written so far, and share your own experience. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Tip for consumers:NO REFUNDS! Followed up shortly after the purchase to make sure everything was ok. I regret buying anything from them. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. 1200 Wall Street, Floor 2 This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Hi Mandy, I did the Level 2 Customer Service Practitioner course. Thanks for your feedback. We encourage you to review those policies when you visit those sites. Business days do not include weekends or public holdiays. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! In the case of any expired store credits, we will gladly issue another current one for the same value. Sorry to hear that you had trouble reaching out to us. My learning training provider was City and Guilds. All our models are approximately 175cm tall. -Kate Sarika Pramod 1 review US 3 days ago Great experience! The reps copy and paste generic statements to your emails and don't actually solve any issues. -Kate. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Check out what 6,872 people have written so far, and share your own experience. Any currency conversion are for reference purposes only. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We'd love to hear from you so that we can find a resolution. We're sorry to hear about your disappointment with our return policy. If you are in between sizes, we would generally suggest to order a size up. Store credit took weeks. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Trust that their reputation is deserved. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. I ordered a dress on October 2,2019 and still not dress. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Thanks for your feedback. Email: shop@lucyinthesky.email - replies within 24 business hours. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. The 24/7 chat is turned off and nobody bothered to respond to my email. Categories. Hi Teagan, Thanks for your feedback. Please email us at resolution@lucyinthesky.email so we can look into your refund for you. Please email us at resolution@lucyinthesky.email if anything else. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Sky's customer service number. Please read the product description of each item carefully before purchasing. I am so disappointed and will NEVER ORDER AGAIN! -Kate. Thanks for your feedback. Tip for consumers:Do not buy from this company. Save. I HAVE NOT RECEIVED MY ORDER. She even helped me cancel an order and issued my store credit instantly. Were almost out of time and do not have a back up plan. Do not buy from them. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. - Kate, Hi Chris! "lucy in the sky. We're so sorry to hear about the order. They weren't rude per se, but they were deeply unhelpful. It goes against our guidelines to offer incentives for reviews. Thanks for your feedback. I HAVE MY TRACKING NUMBER. We're sorry to hear that you had issues with your order. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 Not Available. Lucky in the Sky has good web ratings overall. I can always count on you for the best quality and accurate fit. All such rights are reserved by www.lucyinthesky.com and its licensors. The customer service is out of this world. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Not only was she patient but she was quick and so attentive. -Kate. Hi Addison, Thanks for your feedback. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Every item was shipped separately and weeks after stating they were stated to arrive. LUCY IN THE SKY IS OUR GO TO! Don't waste your time or money, just go somewhere else!