how do i contact stubhub for refund? how do i contact stubhub for refund?

BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Find contact information here. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Customer service all the way to your seat, 2000-2022 StubHub. Once you receive that email you can log into your account and navigate to the StubHub wallet. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Open a new browser and try logging in again. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. StubHub changed its refund policy about a month ago. You will enter your community username and new password and done! please contact StubHub US Customer Service at 1.866. Can you get a refund on StubHub tickets? - ETHTrust As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. All you need to do is follow these short steps below: Voil! The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. The credits are valid through the end of 2022. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Customer Service training is needed. They showed my same seats that they cancelled sold and the payout. Marrali just wants her money back, and she's not the only one. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Hurry up and access DoNotPay from any web browser to check out everything we offer. They say $0.00. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. It's a code that starts with SH followed by some numbers. Had a concert canceled because of COVID-19? We are changing the way you register and sign-in to the StubHub Community. So the funds are available but you only adhere to the state-by-state laws? Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Otherwise you will receive a voucher for 120% of your purchase price. You can reach the corporate office at 415-222-8400. Sorry we couldn't be helpful. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. All Rights Reserved. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. How to Contact StubHub for fraudulent tickets. To reach customer support call 1-866-788-2482 Find contact information here. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Find the sale. For obvious reasons, this isnt usually a satisfying compensation. You will enter your community username and new password and done! Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Email: This information has not been added. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. We are changing the way you register and sign-in to the StubHub Community. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Illinois We'll email you when an event is canceled. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. All rights reserved. StubHub offersthe retroactive refunds because the live events industry is opening back up. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. The cash refund will be issued by May 31, 2021 and will. Purchased 2 NFL tickets on StubHub. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Viagogo, a tickets marketplace, bought StubHub in February 2020. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale I saved to buy expensive tickets as a gift for my wife and now we cant go. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. where can I go to use activate the voucher so I dont lose that as well. Refunding tickets to a cancelled event - stubhub.community Customer service all the way to your seat, 2000-2022 StubHub. "The return of live events, the input of customers, partners, and regulators, and the . How long do StubHub refunds take? - AdvertisingRow.com 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. NewsletterDollar ScholarStill learning the basics of personal finance? According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. And never again. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. How do I contact StubHub for a refund? Louisiana 7 calle 1, Suite 204 Georgia JEVAR IS WHO HANDLED MY CALL. StubHub to refund canceled events after pandemic complaints - KXTV Review, To see your event status, log in to your StubHub account and select 'My tickets' then. New Jersey You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Pennsylvania StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Events postponed or rescheduled won't be refunded, Fowlks said. She came back and said I'm refunding your money butand then starts fighting with me again. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Find contact information here. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Offers may be subject to change without notice. I was only given the option of the credit and the event was in CA. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Enjoy!Make sure we land in your inbox, not your spam folder. Bradley R. Hightower. Sign in, or if youre new to StubHub, sign up for free. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. How do I contact StubHub for refund? StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Click here to update this department. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Please take the tickets directly to the box office for a refund. The clause is designed to protect both buyers and sellers. They have a VOID watermark. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. StubHub changes its refund policy during COVID-19 pandemic - WKBW No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Please note that, for canceled events, no . How to Request a Stubhub Refund [98% Success] - DoNotPay How do I contact StubHub for a refund? I live in GA - was supposed to go to a premier league game in England in March. Dollar Scholar Asks: Why Can't the Government Just Print More Money? If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Ticket buyers and sellers say StubHub owes them after widespread event Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Your online site is a disaster, It does not work to apply a credit. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . See detailed StubHub customer service rankings, employee comments and much more from our sister site. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Learn more about how we make money. https://money.com/stubhub-refunds-covid-19-cancellation/. North Carolina Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Remember, your order is covered by our FanProtect Guarantee." Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Keep in mind that you may not be refunded in money. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. How can I email stubhub to refund tickets for a cencelled event. What do you mean Dming the moderators? If your payment is pending, well cancel the payment. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Otherwise you will receive a voucher for 120% of your purchase price. Copyright 2007 - 2023, ContactHelp.com. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Dorado, PR 00646, Metro Office Park Interactive chat How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Copyright 2020 Scripps Media, Inc. All rights reserved. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. It is free to list tickets for sale, and to search for tickets to buy on StubHub. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. From everything weve seen, the StubHub customer support is quite thin, to say the least. Listings for companies similar to StubHub: Customer service is awful. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. 1:00. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews StubHub is offering the retroactive refunds now because the live events industry is opening back up. The company prides itself on being a Fan-to-Fan service. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Clear your Internet browsers cookies and cache. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. On March 7th, StubHub emailed Marrali a copt of its refund policy. No. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. How to Get a Refund for All Your Tickets - Vulture StubHub.com | Better Business Bureau Profile on 2/28 at 3:05PM If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total.